Welcome to IBM StreamSets

Welcome to IBM StreamSets! This blog aims to take you through the resources that you need to get up and running building secure StreamSets pipelines, and operating your platform. We will also look at resources that can help you when you have issues. 

The Community

The first thing that you should do is join the IBM StreamSets community. From events to technical blogs, the community has a vast repository of resources that you can use to speed up your IBM StreamSets Deployment, tune your environment, and find useful ways to leverage your IBM StreamSets investment.

The Library

All replays of past events live in the IBM StreamSets Library so even if you missed a live session you can still get the information. We recommend searching by tag for the event because that will give you a list of relevant material to that topic

Discussion Forum

Have a how to question and want to get answers from Experts? Post it in the Community Discussion Forum. This resource is monitored by IBM StreamSets Subject Matter Experts who will get you answers as soon as possible.

Support

Sometimes things go wrong. Our goal is to make sure that when that happens, IBM support is your first port of call.

To contact support use https://www.ibm.com/mysupport

The Support guidelines below will help you get the fastest response to your issue:

Before sending in a ticket consider the following:

·      Check the community discussion forum, blogs and documentation for how to questions 

·      Check for network connection issues or recent changes

·      Check the IBM StreamSets Status page for any known issues

Information needed in a support ticket

·      Subject / Description 

·      Type

·      Priority

·      Business Severity

·      Company

·      Time range Issue Occurred

·      Debug logs / Support bundles 

·    Add any links, pipelines, engine logs and screenshots to help the agent triage the issue.

  Aha!

https://www.ibm.com/support/pages/welcome-ibm-ideas-portal

If you have a great idea for IBM StreamSets, a new feature request, usability idea or just some update then Aha is the place to go. You can create your request there, see what other IBM StreamSets users have added and vote on the requests that you think are most useful. This ranking is used by our development teams when planning out the next releases to the product, so your feedback is appreciated here.

Self Help

Documentation

Formal IBM StreamSets Documentation can be found here:  https://www.ibm.com/docs/en/streamsets

Academy

IBM StreamSets academy includes complimentary free training and labs. Training and videos are available for fundamentals through advanced techniques. https://academy.streamsets.com/learn

IBM StreamSets Academy includes free training and lab environments. You can use the search bar in the help section to narrow down what you are looking for. Guided tours are a great way to follow along with the basics and get going quickly with IBM StreamSets. There are also recommended articles, videos and links to the appropriate documentation on the site.

Customer Success

IBM’s Customer Success team is here to make sure that you are seeing value from your IBM StreamSets investment. Please get in touch with us and we can help you with your deployment , usage or onboarding questions. If you don’t know your customer success team, please email digitalcustomersuccessemea@ibm.com and we will look into it for you. Please put IBM StreamSets in the subject title so that the right person can help you

Please note that for break/fix issues, before the success team can assist, a support case must be opened.

See the support section above to learn more about IBM support.