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In this interactive Ask the Experts session, presenter David Stanley will discuss best practices when contacting IBM Support including: - Engaging support outside of business hours - How to escalate a PMR - Tips on opening PMRs Speaker: David Stanley is the Level 2 Support Manager within IBM Cloud Support for Netcool OMNIbus, Impact and TBSM in the US.
00:46:06
Fun Animated Videos - How to Effectively Engage With IBM Support
"MustGathers for speedy problem resolution - YouTube" https://www.youtube.com/watch?v=5xNS4jhkJ1A "Tips for quick PMR resolution when working with IBM Support - YouTube" https://www.youtube.com/watch?v=5LAAWqsaDMk