Order Management & Fulfillment

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Implementation Best Practices

  • 1.  Implementation Best Practices

    Posted Mon August 06, 2018 10:35 AM
    Implementing all facets of order management can be a big job. What would you recommend as a first step to implementing order management? What issues should I keep an eye on?

    Jeff Geoffroy

  • 2.  RE: Implementation Best Practices

    Posted Tue August 07, 2018 09:19 AM
    The first big thing you really need to figure out in an implementation of order management is the high level arch diagram.  This gives you the idea of

    1) ownership - Because the OMS can handle so many areas, it's important to know what the OMS owns and what the other systems owns and make sure there is an owner.  Catalog, pricing are some examples but inventory can always be more of a challenge than you think because it may be fed from multiple systems so lots of back and forth integrations may be required to synch uo.  This will then help cover the next point.

    2) Intregration touchpoints - Once you know where the catalog comes from, pricing, inventory, etc, then you have an inventory of integrations, which usually emcompass a lot of the implementation time.  This will again show where data is being fed to or from and give a clear picture of ownership.

    3) Roadmap - Arch diagram can give you an idea of how to phase in functionality.  Restrictions on phases is usually because of the surrounding systems so understanding the landscape will give a better picture on how to feasibly phase newer features into the OMS.

    J. Howard Black