Order Management & Fulfillment

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Want to chat with other customers on Sterling 9.5 and Sterling 10 using it for Store Pick-Up / Curbside Pick-Up

  • 1.  Want to chat with other customers on Sterling 9.5 and Sterling 10 using it for Store Pick-Up / Curbside Pick-Up

    Posted Fri January 29, 2021 06:07 PM
    Hi everyone,
    I'd like to talk to other customers still running Sterling 9.5 and ones that have upgraded to Sterling 10, specifically retail customers who are using Sterling and Sterling store for a 'store pick up' scenario where they are fulfilling the orders out of store inventory and picking using Sterling and then having the customer pick up.

    Transparently, we're having some stability challenges with 9.5 and Websphere so curious about your experiences around the stability of the solution as we're not sure whether to upgrade, or correct something with our implementation. Also curious the level of customization you've done, and if you're considering upgrading to Sterling 10.

    For those Sterling 10 clients, if you upgraded what was your primary motivation? How are you finding the stability of Sterling 10? Did you require extensive customization for the scenario described above? 

    If anyone is open to having a call with me, would appreciate 20 minutes of your time.

    thanks!
    Jeff




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    Jeff Forbes
    VP Digital Technology
    Indigo Books & Music
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  • 2.  RE: Want to chat with other customers on Sterling 9.5 and Sterling 10 using it for Store Pick-Up / Curbside Pick-Up

    Posted Tue February 02, 2021 10:23 AM

    Hi Jeff, 

    I'm happy to give you my perspective, coming from the IBM offering team. 

    We've built a feedback-driven, intuitive Store application on Sterling v10 that offers task-based modules for both order fulfillment (covering pickup and ship-from-store scenarios) and customer service (processing returns/exchanges in store, capturing or modifying an order, etc.) 

    The in-store picking fulfillment to customer pickup scenario that you described is well covered by capabilities offered out-of-the-box in this Store application. Customers that I've observed have enjoyed very good performance on Sterling v10 with these capabilities. 

    With respect to the overall upgrade and customizations, have you been engaged with a system integrator partner for past implementations? They could be a good resource to leverage going into a Sterling v10 upgrade and to help size any customizations that would be needed for Indigo. Our Order Management Support team is another great resource that has worked with other customers on their upgrades and could advise on some best practices or answer any questions. 

    Feel free to reply to this post, or send me a private note if you have any more questions or would like to continue the conversation! 

    Best,

    Kiran

    Kiran Rao
    Offering Manager
    OMS UI, Store, Call Center
    IBM Sterling
    Email: kiran.rao@ibm.com




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    Kiran Rao
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