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 TS4300 firmware update issue

A. S.'s profile image
A. S. posted Thu November 21, 2024 12:20 PM

Hello!

Customer made mistake due update firmware at TS4300 (Dell ML3).

He uploaded firmware, system logged out. At this moment customer distracted and decided that browser logged out by some reason.

After this customer logged in to system and repeated upload firmware :)

When I try to log in, a message appears.

And error

How I can fix it?

Rich Malloy's profile image
Rich Malloy posted Thu November 21, 2024 03:10 PM

To clarify - are you getting the "System Error Occurred" message after choosing to CONTINUE to Login anyway or is that error happening first ?  

Rich Malloy's profile image
Rich Malloy posted Thu November 21, 2024 03:16 PM

You can also try using the operator panel to access the tape lib. Looks like page 64 has info on accessing / using the operator panel 
User's Guide

A. S.'s profile image
A. S. posted Thu November 21, 2024 11:55 PM

I getting "System Error Occurred" after login try.

Before login I see this.

A. S.'s profile image
A. S. posted Fri November 22, 2024 12:07 AM

What I should try do via operator panel?

Rich Malloy's profile image
Rich Malloy posted Fri November 22, 2024 09:10 AM

First, you may want to consider calling into IBM and placing a service call and have someone help you with this. But, i think 'ultimately' if you cannot log into the web / GUI, the operator panel is the only other option. From the operator panel , you can do a variety of things as shown below. The SSR or equivalent should be able to assit in getting any logs off that IBM may want..you can also try resetting/restarting the library to see if that helps. 

A. S.'s profile image
A. S. posted Fri November 22, 2024 02:33 PM

Operator panel was inaccessible.

Power cycle was fixed the problem.