Data Protection Software

Expand all | Collapse all

TSM Server not Loading on Normal mode

  • 1.  TSM Server not Loading on Normal mode

    Posted Tue March 19, 2019 09:19 AM
    ​Hi All,

    I am facing a very strange issue on TSM where I believe filer mount point is locked but I have no clue how to unlock it to use it for TSM Server on this server I have 2 instance one lib manager and one instance when I am trying to on the tsm server on foreground I am getting below error.

    ANR7805E Volume /dev/rDual_arch_lv7 is in use by another server.
    ANR1311E Vary-on failed for disk volume /dev/rDual_arch_lv7 - unable to access disk device.
    ANR7805E Volume /dev/rbackup_disk11 is in use by another server.
    ANR1311E Vary-on failed for disk volume /dev/rbackup_disk11 - unable to access disk device.
    ANR7805E Volume /dev/rDual_arch_lv2 is in use by another server.
    ANR7805E Volume /dev/rDual_arch_lv12 is in use by another server.
    ANR1311E Vary-on failed for disk volume /dev/rDual_arch_lv2 - unable to access disk device.
    ANR1311E Vary-on failed for disk volume /dev/rDual_arch_lv12 - unable to access disk device.
    ANR7805E Volume /dev/rDual_arch_lv3 is in use by another server.
    ANR7805E Volume /dev/rarcmens_disk04 is in use by another server.
    ANR1311E Vary-on failed for disk volume /dev/rarcmens_disk04 - unable to access disk device.
    ANR7805E Volume /dev/rbackup_disk14 is in use by another server.
    ANR1311E Vary-on failed for disk volume /dev/rDual_arch_lv3 - unable to access disk device.
    ANR7805E Volume /dev/rarcmens_disk07 is in use by another server.
    ANR1311E Vary-on failed for disk volume /dev/rarcmens_disk07 - unable to access disk device.
    ANR1311E Vary-on failed for disk volume /dev/rbackup_disk14 - unable to access disk device.
    ANR7805E Volume /dev/rarcmens_disk17 is in use by another server.
    ANR1311E Vary-on failed for disk volume /dev/rarcmens_disk17 - unable to access disk device.
    ANR7805E Volume /dev/rDual_arch_lv19 is in use by another server.
    ANR1311E Vary-on failed for disk volume /dev/rDual_arch_lv19 - unable to access disk device.
    ANR7805E Volume /dev/rDual_arch_lv18 is in use by another server.
    ANR1311E Vary-on failed for disk volume /dev/rDual_arch_lv18 - unable to access disk device.

    although on foreground after multiple errors it is switch on but when I am trying to connect it's not allowing me to login anymore.

    ANS1017E Session rejected: TCP/IP connection failure
    ANS8023E Unable to establish session with server.

    ANS8002I Highest return code was -50.

    https://www-01.ibm.com/support/docview.wss?uid=swg21506516- I checked this as well could not do anything we are not using netapp we are using IBM storage.





    ------------------------------
    Prem Singh

    ------------------------------


  • 2.  RE: TSM Server not Loading on Normal mode

    Posted Wed March 20, 2019 05:44 AM
    Hi Prem,

    Has someone tried to start this instance using a different user account other than the instance owner, e.g. root?

    Can you check by running a "ps -e" command and look for any dsmserv processes. If there are any, check which user owns the process. 
    Then log in as that user and halt the ism instance.
    Check for any lock files in /tmp for the volumes that you specified, then restart TSM using the correct instance owner.

    Let me know if this helps, if not we can explore other options.

    Cheers
    Darren


    ------------------------------
    Darren Sanders
    Principal Consultant
    Celerity Ltd

    http://www.celerity-uk.com
    #ibmchampion storage
    ------------------------------



  • 3.  RE: TSM Server not Loading on Normal mode

    Posted Wed March 20, 2019 07:50 AM
    Are you able to create text file  with instance user in this file systems?

    Do you check if you dont have any san errors by OS side ?  Fiber card ...




    ------------------------------
    Marcelo Capile
    IBM
    Hortolandia
    ------------------------------



  • 4.  RE: TSM Server not Loading on Normal mode

    Posted Thu March 21, 2019 01:55 AM
    Hi All,

    Thanks for the help and response it is been solved now when we deep dig on this and tried dsmserv on forground we found on 1500 and 1500 port of shredmem is giving error 67 unable to load driver, when we tried telnet 1500 for localhost from localhost only then we reach to conclusion issue is not from Firewall but for sure tsm is not able to use 1500 port which is hard coted than on further troubleshooting we check on netstat -an on Aix the same 1500 port was occupied by another IP on same host, we don't know how that is was the real cause because when we changed the adminport and tcpport on dsmserv.opt and tcpport on dam.sys and tried loading dsmserv it was successful but from other client we are not to communicate with tsm server and additionaly we have attempted to change the tcp port to 1701 according to tsm server setting we are to launch dsmc on client and communication was happening then the whole story was 1500 port occupied and need to be released for tsm application we checked with platform team is there any way to release or reset the 1500 port against that IP which was mistakenly occupied then their take was as per them there is no way to do that. Finally it was decided to reboot the host and after it will release everything automatically, and we restarted and all are normal on 1500 port.

    Thank you everyone for your help.

    Thanks 
    Prem