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Arne Halsteinslid

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RE: Cell phone network operator transfer

Posted By Arne Halsteinslid Wed December 15, 2021 02:47 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Thank you Matt for your quick response! ------------------------------ Arne Halsteinslid ------------------------------

Cell phone network operator transfer

Posted By Arne Halsteinslid Tue December 14, 2021 04:13 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Hi! My customer will be transferring their phone services to a different network operator during the upcoming holidays. Phone numbers will be retained, but I do not know if the SIM cards will have to be replaced. Do you know what implications this will have, if any, given that their Samsung and ...

RE: Removal of MaaS360-installed Outlook account without removing Outlook app on iPhone iOS 14.4

Posted By Arne Halsteinslid Mon February 15, 2021 10:45 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Thanks again Matt! Looking forward to the MaaS360 Features and Functionality review on March 16. ------------------------------ Arne Halsteinslid ------------------------------

RE: Removal of MaaS360-installed Outlook account without removing Outlook app on iPhone iOS 14.4

Posted By Arne Halsteinslid Mon February 15, 2021 10:26 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Thank you Matt for a quick response and detailed answer! My colleague, who has been working with InTune and Azure AD for quite some time, did some more research. He thinks it may be possible to adress scenario A) using InTune App Protection Policies and user group memberships in Azure AD. I searched ...

Removal of MaaS360-installed Outlook account without removing Outlook app on iPhone iOS 14.4

Posted By Arne Halsteinslid Fri February 12, 2021 10:14 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Hi! A colleage came across this problem in InTune, and it seems it is the same in MaaS360: - iPhone is enrolled in MaaS360 using Device Enrollment - iOS OutLook app is added to MaaS360 and configured to install an Exchange account - Outlook is deployed to iPhone, and during install the Exchange ...

RE: 'Last Reported' not updating after migrating from Android DA to AE

Posted By Arne Halsteinslid Thu October 08, 2020 08:45 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Hi! I have now opened ticket TS004313462 and uploaded logs from one of the affected phones. ------------------------------ Arne Halsteinslid ------------------------------

Screenshot taken in Work profile ends up in Samsung Gallery in Personal profile

Posted By Arne Halsteinslid Mon September 21, 2020 04:20 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Hi! When taking a screenshot of for instance an open Word document in Android Enterprise Work profile the screen shot ends up in Samsung Gallery inside Personal profile. This is not what one would want and expect, since removing the Work profile will not remove all content originating from inside ...

RE: 'Last Reported' not updating after migrating from Android DA to AE

Posted By Arne Halsteinslid Tue September 15, 2020 10:19 AM
Found In Egroup: IBM Security MaaS360 \ view thread
I have had to use my Samsung test device in several MDM solutions lately, enrolling it and subsequently removing the work profile, hence I currently have no logs. Today I enrolled it in the same MaaS360 solution where the problem was observed, will update this thread once I see how it goes. -- ...

RE: 'Last Reported' not updating after migrating from Android DA to AE

Posted By Arne Halsteinslid Fri September 11, 2020 02:27 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Hi Matt, Correct! It looks like the 'Last Reported' timestamp for the device is not updated unless: a) A 'Request Data Refresh' operation is issued against the device, or b) The user of the device executes the 'Update Device Data' operation Migrated devices are therefore accumulating in the ...

'Last Reported' not updating after migrating from Android DA to AE

Posted By Arne Halsteinslid Wed September 09, 2020 06:13 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Hi! I am in the process of migrating a customer's Samsung phones from Device Admin to Android Enterprise. After a successful migration, the 'Last Reported' timestamp for the device is apparently no longer automatically updated. In order for 'Last Reported' to be updated I must execute a 'Request Data ...

RE: Need Samsung Calendar app for Android Enterprise PO

Posted By Arne Halsteinslid Fri August 21, 2020 06:47 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Hi Matt! Awesome! What you suggested did the trick! Samsung Email and Samsung Calendar are both now available in the Work profile! Many thanks, and have a great weekend! ------------------------------ Arne Halsteinslid ------------------------------

Need Samsung Calendar app for Android Enterprise PO

Posted By Arne Halsteinslid Mon August 17, 2020 10:52 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Hi! I am able to get the Samsung Email app installed and configured inside the Work profile after migrating Samsung phones from Device Admin to Android Enterprise Profile Owner, but how do I handle the calendar events? The 'work' calendar events are removed from the Samsung Calendar app in the ...

RE: Unable to get AE Work Profile ActiveSync to Samsung email app configured

Posted By Arne Halsteinslid Wed July 01, 2020 02:13 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Great! Thank you Matt for this information! ------------------------------ Arne Halsteinslid ------------------------------

RE: Unable to get AE Work Profile ActiveSync to Samsung email app configured

Posted By Arne Halsteinslid Tue June 30, 2020 01:30 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Hi! I believe I have now found the solution to my problem: The correct dialog for configuring the Samsung email app for the Android Enterprise Work Profile is not the one that is displayed by configuring AE ActiveSync. As a matter of fact, AE ActiveSync should not be configured at all, I finally ...

RE: Unable to get AE Work Profile ActiveSync to Samsung email app configured

Posted By Arne Halsteinslid Tue June 23, 2020 05:26 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Thank you Matt for clearing this up for me! I suspected only supporting gmail for AE ActiveSync was Google's call, yes. I configured AppConfig for the Samsung email app, and then migrated my Samsung A20 test device from DA to AE. After the migration I went into the MaaS360 Catalog and installed ...

RE: Unable to get AE Work Profile ActiveSync to Samsung email app configured

Posted By Arne Halsteinslid Mon June 22, 2020 04:02 AM
Found In Egroup: IBM Security MaaS360 \ view thread
I notice the following web page says the only mail agent supported for Android Enterprise ActiveSync configuration is gmail: https://www.ibm.com/support/pages/overview-configuring-mail-services-maas360 Not sure customer is going to be so happy with gmail on their Samsung phones. Are there any future ...

RE: Unable to get AE Work Profile ActiveSync to Samsung email app configured

Posted By Arne Halsteinslid Mon June 22, 2020 03:47 AM
Found In Egroup: IBM Security MaaS360 \ view thread
The below information was posted in a different discussion: ************************************************* Hi Arne, Good to hear that v7.10 has solved the problem! As for the AE Active Sync configuration, just wanted to let you know that we only support Gmail through policy configuration. ...

Unable to get AE Work Profile ActiveSync to Samsung email app configured

Posted By Arne Halsteinslid Fri June 19, 2020 06:52 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Hi! I am having a problem getting the Samsung email app automatically configured in the Android Enterprise Work Profile through ActiveSync after having migrated a Samsung A20 from Device Admin to Android Enterprise using the v7.10 (Beta) MaaS360 agent. The Samsung email app is automatically configured ...

Unable to get AE Work Profile ActiveSync to Samsung email app configured

Posted By Arne Halsteinslid Fri June 19, 2020 06:51 AM
Found In Library: IBM Security MaaS360

RE: Failed to activate Samsung Knox License for Work Profile management

Posted By Arne Halsteinslid Fri June 19, 2020 03:42 AM
Found In Egroup: IBM Security MaaS360 \ view thread
Hi Anish, I enrolled in the beta program and tested with the v7.10 agent as you recommended, problem solved! I no longer observed a 'Validating Samsung Enterprise license' phase, as you said. Moving back to my original issue getting the AE ActiveSync config for the Samsung mail app installed ...