Partnering with IBM QRadar Support- Enhance your Customer experience

 "Partnering with IBM QRadar Support- Enhance your Customer experience"

03rd June 2021, Thursday 3:00 PM to 4:00 PM (IST)

Registration link: https://ibm.biz/BdfMhR

Everyone  works with the QRadar support team on a regular basis for issues of varying intensity.

This session will help to better understand the overall working of that team and related best practices.

The information presented will help  to effectively interact with the support team and get more value for your investment in the QRadar family of products.

Agenda : 

• Introduction to IBM Threat Management Support
• Typical Ticket Workflow
• Engaging Support
• Severity-1 and System Down Issue Handling
• Channels to Reach Out to Us
• Tips to Aid Faster Resolution of Issues
• Escalations and Critical Situations
• Accelerated Value Program
• Areas Out of Our Scope
• Staying Informed
• Request For Enhancements
• IBM Security Community
• Product Education

Contact for any assistance : ankipati@in.ibm.com/ 9860575559