IBM Security QRadar SOAR

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  • 1.  Workflow not getting completed.

    Posted Thu October 27, 2022 09:37 AM

    I have created the workflow in the Incident level to add the task, But task is getting added however workflow is not getting completed. in the action when i trigger the Workflow the status is showing "running" and its not getting completed.
    Attached pictures is for reference.



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    Shashikanth Koppa Shankar
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  • 2.  RE: Workflow not getting completed.

    Posted Thu October 27, 2022 11:25 AM
    Hi,
    I think you may need to mark the task as completed for the workflow to be terminated.

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    Pierre Dufresne
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  • 3.  RE: Workflow not getting completed.

    Posted Thu October 27, 2022 11:54 AM
    Thanks for the reply Pierre, i have closed the incident and checked, unfortunately status is just changing to "suspended" not completed. 


    Thanks
    Shashi


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    Shashikanth Koppa Shankar
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  • 4.  RE: Workflow not getting completed.

    Posted Tue November 08, 2022 02:34 AM
      |   view attached
    Hi shanshikanth ,

    As pierre said , you need to mark the task as complete, to do that you need to navigate to tasks tab under the incident and click on the check mark inside a circle. see attached.


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    mohamad islam hamadieh
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