IBM MaaS360

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  • 1.  Screen Timeout - Cannot Change

    Posted Thu October 15, 2020 09:25 AM
    Hi,

    Our Samsung devices are Android Enterprise managed. Android 10.

    One of our users wanted to change the Settings, Display, Screen Timeout setting, however you cannot change this to more than 1 minute. Message says "Other options (not shown here) have been disabled by your Administrator.

    I cannot see anywhere in the policy for Android Enterprise where this is set? 

    Can anyone point me in the right direction please?

    Thanks
    Andy

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    Andy Flatman
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  • 2.  RE: Screen Timeout - Cannot Change

    Posted Thu October 15, 2020 03:18 PM

    Hi Andy,

    Are you enforcing a passcode in the MDM policy?  If so, check that the "Allowed Idle Time Before Auto Lock" setting isn't set to 1 minute



    ------------------------------
    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
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  • 3.  RE: Screen Timeout - Cannot Change

    Posted Fri October 16, 2020 03:50 AM
    Once again, thanks Matt - That was it.  It's great when you know where the various options are. :-) 

    Kind Regards
    Andy

    ------------------------------
    Andy Flatman
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  • 4.  RE: Screen Timeout - Cannot Change

    Posted Fri June 14, 2024 10:45 AM

    Hey Matt,

    We are not enforcing a passcode on our MDM policy, so how would I lengthen the Idle Time?  



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    Mandi Gant
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  • 5.  RE: Screen Timeout - Cannot Change

    Posted Mon June 17, 2024 06:48 AM

    Hi Mandi

    Matt left the company several years ago, just FYI. Have reviewed this. 

    If you are not looking to configure this via the Passcode settings - available in iOS and Android Enterprise policy settings - then I would suggest doing it at a hardware level. If you are using Android devices there is a different approach to configuration which is manufacturer specific and is called OEMConfig. 

    Please have a look at a blog I wrote some time back explaining this. 

    https://community.ibm.com/community/user/security/blogs/eamonn-omahony/2021/01/29/appconfig-and-oemconfig

    Best



    ------------------------------
    Eamonn O'Mahony
    Client Success Manager
    IBM Security
    Dublin
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