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Hi! How are inbound emails linked to an existing incident put within the conversations data table? I send an email through a task and it works. It reply to this email and the email creates a new incident instead of being added to the data table of an existing incident. I use
Outbound Version 2.0.2 App is also there.
I also changed the value to True as documented
If you are using Outbound Email 2.0 or greater, you can edit this script to enable the logic to populate the inbound email message into the incident's Email Conversations datatable. Modify line 10, SAVE_CONVERSATION = True, to perform this action
Have I slipped up somwhere?
Hi BrunoMarX ,
the link you provided is not working.
Hey! I just checked the link and its working:https://github.com/ibmresilient/resilient-community-apps/tree/main/sc_email_parser
it's within the resilient github repository: