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MaaS360 App Still on Unenrolled BYOD iPhone

  • 1.  MaaS360 App Still on Unenrolled BYOD iPhone

    Posted Tue March 12, 2024 01:41 PM

    Hello all :)

    I was hoping I can get some guidance on something. I used MaaS360 on my iPhone and iPad but under BYOD. When changing my Phone I unenrolled my old phone and then started enrolling the new one. I noticed that the App Catalog was left on my old phone before wiping it. on my new Phone I have two versions of the App Catalog (Only one I can use) and I'm unable to remove the App from my handset. I know one way around this is wiping the devices and then starting again with restoring from my Back up. Only thing is I've had a big demand for BYOD and keen to get this sorted before doing anything.

    I spoke to Apple but they told me if was nothing to do with their software. Hoping someone can help.

    Thanks!



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    Liam Wilson-Cobb
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  • 2.  RE: MaaS360 App Still on Unenrolled BYOD iPhone

    Posted Wed March 13, 2024 05:19 AM

    Hi Larry

    The MaaS360 App Catalog is part of the MaaS360 app and therefore activated once you enroll your device. 

    The only reason I can think of for 2 apps is that a backup restored a version of the app. Ideally MaaS360 needs to have a fresh install on a fresh enroll in order to ensure the user profile is installed correctly, and not from a backup. 

    Please unenroll the device using Settings, restart it and see if you can re-enroll and get it working again. 

    Alternatively if this doesn't work please contact Support to get help. 

    Best



    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
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    Original Message