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ISIM - unable to login with default credentials in Identity Administration Console

  • 1.  ISIM - unable to login with default credentials in Identity Administration Console

    Posted Tue May 31, 2022 02:24 AM
    Hello community,
     
    we have an installation of:   
    • ISIM 7.0.2;
    • DB2;
    • Websphere;
    • Security Directory Server;
    and  the  components are interconnected.

    The problem we have is that we can`t login with default credentials (ITIM Manager/secret) in Identity Administrator Console. We can see the user in SDS, but when we try to login it gives:
    "CTGIMU534E Login authentication failure occurred. The specified user ID and password are not valid, have expired, or have been disabled."


    ------------------------------
    Galin Gospodinov
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  • 2.  RE: ISIM - unable to login with default credentials in Identity Administration Console

    Posted Tue May 31, 2022 02:47 AM
    There can be many reasons for this - the most obvious one is that the ldap connection from the VA is not working - so please check that in the VA console. The cause of this can be many - but if you are using SSL connection to the ldap certificate expiry may b a reason.
    It may also be that the ITIM Manager account has been set inactive - you should be able to check that directly in the ldap - check the eruid=ITIM Manager and verify that eraccountstatus=0 - if not - set it.
    If you have simply forgot the password (I doubt that as this sounds like a relatively new install) then you can follow these guidelines : https://www.ibm.com/support/pages/resetting-forgotten-itim-manager-password
    If nothing of this helps you get a case out of the door to IBM Support and they will help you out :-)

    HTH

    ------------------------------
    Franz Wolfhagen
    IAM Technical Architect for Europe - Certified Consulting IT Specialist
    IBM Security Expert Labs
    ------------------------------

    Original Message


  • 3.  RE: ISIM - unable to login with default credentials in Identity Administration Console

    Posted Tue May 31, 2022 07:32 AM
    We try everything that you describe:
    • Connection between LDAP and VA is working;
    • The eraccountstatus is set to 0 by default;
    • We try this with the forgotten password and login without the password;
    What may be the problem could you share some troubleshooting tips ?


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    Galin Gospodinov
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    Original Message