Hi Jasmine,
The easiest way to trigger an auto rule on the box is create a manual rule that adds a test note to the incident via a script:
incident.addNote("This note trigger an auto rule")
Manually running this on a batch of incidents as a manual rule, will trigger your automatic rule, if you create it at the note level (when a note is created). You can prevent it running on all incidents by creating specific conditions on thac auto rule that specifies which incidents you wish to run your automation on. In your case this would be the description field. I would suggest to test your auto rule conditions via manual rule test run on one incident, confirming that it matches your results before scaling to act on many incidents via the extended scheme. You can even specify a backward time scale to apply to, so that you don't act on historical incidents of no consequence.
For new incidents, you can simply specify the condition: "When an incident is created", for the auto rule you created.
Kind regards,
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Sean OGorman
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Original Message:
Sent: Mon July 13, 2020 05:43 AM
From: Jasmine
Subject: Automatic Rules doesn't Fire Issue
Hi,
I have rule as below:
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Jasmine
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