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Inbound Email connection with exchange is failing

  • 1.  Inbound Email connection with exchange is failing

    Posted Wed September 01, 2021 09:45 AM
    Connection Failed
    Connection to mailbox 'KMBL_Inbound_Phishing_Email' failed. This could be caused by an incorrect port number, incompatible SSL protocols or ciphers, or other reasons. Check the resilient-email.log file and the email server log files for more information.

    I have exactly followed the steps mentioned in the below link however we are observing this error. I have check the network connectivity and it is fine. port 443 is open from all the worker, master machines.

    https://www.ibm.com/docs/en/cloud-paks/cp-security/1.7?topic=email-lesson-1-creating-connection

    We have recently upgraded the version of CP4S to 1.7.2 from v1.7.1 to get the new feature of inbound email connection.


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    Usman Ahmed
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  • 2.  RE: Inbound Email connection with exchange is failing

    Posted Mon May 09, 2022 01:37 PM

    I'm not sure if you are still having this issue, but perhaps the certificate isn't valid.

    Maybe the newer documentation is more helpful:

    https://www.ibm.com/docs/en/cloud-paks/cp-security/1.9?topic=email-lesson-1-creating-connection



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    JOHN HANDROP
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    Original Message