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Can't get Samsung Native email app to configure using Android Enterprise enrollment for Device Owner profile.

  • 1.  Can't get Samsung Native email app to configure using Android Enterprise enrollment for Device Owner profile.

    IBM Champion
    Posted Thu December 12, 2019 05:42 PM

    I am attempting to enroll devices using the Android Enterprise enrollment process for the Device Owner profile.  However the enrollment is asking to set up an "Android Enterprise Email account" rather than an Exchange account which will use the Samsung email client. I have whitelisted the Samsung email client app id and made it a required app. 

     

    Not sure what else to do. 

     

    Also, the current config does not allow me to add an email password when I attempt to set up an Android Enterprise email account either. 

     

    Mitch Lauer

    connecTel  Wireless  

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

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  • 2.  RE: Can't get Samsung Native email app to configure using Android Enterprise enrollment for Device Owner profile.

    Posted Mon December 16, 2019 08:58 AM
    Hi Mitch
    I found that configuring ActiveSync from Android Enterprise Settings needs the Gmail app to be whitelisted, not the Samsung app.

    Hope this helps
    Eric

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    Eric Bos
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    Original Message


  • 3.  RE: Can't get Samsung Native email app to configure using Android Enterprise enrollment for Device Owner profile.

    Posted Thu March 26, 2020 09:58 AM
    thanks for sharing this information.

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    henry kim
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    Original Message