Hi benlinux,
This topic seems very confusing. The thread title is "Failed to active GIM client" and you wrote "Failed to activate GIM clients at the specified IP addresses", but can we guess the issue was resolved and you're having a problem in installing Win S-TAP via GIM?
If yes, here is my suggestion:
1. Logon to Guardium GUI, and navigate to Manage > Module Installation > Set up by Client.
2. Select the DB server (GIM client) where you'd like to install Win S-TAP, and press "View Installed Modules" to see if GIM and COMMON are installed.
3. Try installing Windows S-TAP through the GUI again. See if a new install log is created at "C:\IBM Windows S-TAP.ctl" on the DB server. If it's created, read the log and find the root cause. If it's not created, check %GIM_DIR%\GIM\Current\GIM.log and %GIM_DIR%\central_logger.log.
If there is any difficulty in reading these log files, I'd suggest to open a support ticket. You'll be guided to collect Must Gather from the DB server as well as gimserver.log at the collector, then the assigned technical support engineer will advise you how to resolve the issue. Hope it helps.
Thanks,
Satoshi
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SATOSHI KAWASE
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Original Message:
Sent: Sun June 06, 2021 11:28 AM
From: benlinux
Subject: Failed to active GIM client
Hello Experts,
Kindly assist with the above issue, i am new to Guardium.
How do i troubleshoot this issue.
Regards,
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benlinux
Original Message:
Sent: Fri June 04, 2021 08:02 AM
From: benlinux
Subject: Failed to active GIM client
Hello Jonathan,
Thank you for the response.
Kindly ignore the screen shot referring to guardium10.yourcompany.com. I am using a standard mode, but when i try to install the STAP, it failed.
see the first screen shot below, with status as "Failed".
Regards,
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benlinux
Original Message:
Sent: Thu June 03, 2021 11:59 PM
From: Jonathan LU
Subject: Failed to active GIM client
Hi Benlinux,
It seems it is not able to connect to guardium10.yourcompany.com. The host name may be not resolved. Did you specify collector's IP address as guardium10.yourcompany.com? What if you set it as collector's IP? Thanks.
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Jonathan LU
Security Support Engineer
IBM
Original Message:
Sent: Thu June 03, 2021 03:24 AM
From: benlinux
Subject: Failed to active GIM client
Hello Jonathan,
Thank you it is now active, but I am unable to deploy the S-TAP bundle to the GIM client server, checking the status, it changed from Pending-instal-->IP--->Failed. See screen shot.
kindly assist.
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benlinux
Original Message:
Sent: Wed June 02, 2021 09:36 PM
From: Jonathan LU
Subject: Failed to active GIM client
Hi Benlinux,
Have you activate the gim client? Please refer to https://www.ibm.com/support/pages/gim-server-allocation-install-gim-listener-mode-and-remotely-connect-pre-installed-and-inactive-not-connected-any-collector-gim-agent
I suppose you need activate gim client first. Hope it helps.
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Jonathan LU
Security Support Engineer
IBM
Original Message:
Sent: Wed June 02, 2021 04:39 PM
From: benlinux
Subject: Failed to active GIM client
Hello Experts,
I have a GIM client installed in listener mode, i received the error message below when i try to deploy S-TAP agent
"Failed to activate GIM clients at the specified IP addresses"
I am running a standalone (collector) version 10.6.0
Kindly assist.
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benlinux
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