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How to create support case for Guardium Collector Virtual Appliancce

  • 1.  How to create support case for Guardium Collector Virtual Appliancce

    Posted Thu December 05, 2019 12:44 PM
    I'm trying to open support case for IBM Security Guardium Collector Software Appliance. Open case dialog asks me to fill Machine Serial Number but I don't know that for virtual appliance. I've tried enter unknown, Site number, Part number, customer number, fictive number starting with 780xxxx  but without success.

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    jozef
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  • 2.  RE: How to create support case for Guardium Collector Virtual Appliancce
    Best Answer

    Posted Thu December 05, 2019 01:18 PM
    ​Hi Jozef

    This appears recently. Well click in the box and choose the option "I don't see the serial....", this open a second box where you can put NA. This is only for guardium in appliance, but when you have guardium in VM, this doesn't apply.

    Take cares,
    Carlos

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    Carlos Espinoza Chandia
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  • 3.  RE: How to create support case for Guardium Collector Virtual Appliancce

    Posted Fri December 06, 2019 06:08 AM
    Carlos, thank you very much, finaly   I've contacted local IBM support and they created support case for me.

    Jozef

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    Jozef Kolek
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