IBM Security QRadar SOAR

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  • 1.  Second Interrupting timer not executing in the workflow

    Posted Mon July 26, 2021 05:37 AM

    Hi all,

    the first interrupting timer fired and email sent, 
    but by following the path, it should stop at the second interrupting timer.
    both timer are on the same task
    the second interrupting timer is not executing, but when i close the task. the workflow ended
    Not sure the closing of task is flowing from the first task or the second task in the workflow.

    But I will be guessing that the reason will be "the workflow cannot have two same task, if not, it will not run."
    i can easily add a different task to let the second timer sit on it.
    but i like to know whether this workflow is correct or not, for the designing of future workflow with timer


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    AXE LAW
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  • 2.  RE: Second Interrupting timer not executing in the workflow

    Posted Mon August 02, 2021 02:24 PM
    On the face of it, the workflow seems reasonable. What is the behavior if the task is never completed? Does the script run and close the ticket and complete the workflow?

    Ben

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    Ben Lurie
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  • 3.  RE: Second Interrupting timer not executing in the workflow

    Posted Wed August 04, 2021 10:05 AM
    Hi,

    when the task is never completed, it will stay there and workflow status showing it still running (waiting for terminate). nothing else will happen.

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    AXE LAW
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