IBM Security QRadar SOAR

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  • 1.  IBM Resilient AppHost Integrations Install Successfully, however all Workflows and Actions are Pending and Fail to Complete

    Posted Wed November 25, 2020 12:02 PM
    Hi team,
    I have a new installation of our v38 Resilient with AppHost, the installation was successful however all functions and workflows those require Apphost to run, will be pending and timeout.
    Have you got any idea? Thanks.

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    Quang Hoa Doan
    hoadq@vn.ibm.com
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  • 2.  RE: IBM Resilient AppHost Integrations Install Successfully, however all Workflows and Actions are Pending and Fail to Complete

    Posted Thu November 26, 2020 08:58 AM
    Hi Quang

    What integrations have you installed on app host ?
    Can you send us your integration logs for the failing integrations?
    Did all integrations install correctly and your app.config settings have been updated to match your environment ?
    John

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    John Quirke
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  • 3.  RE: IBM Resilient AppHost Integrations Install Successfully, however all Workflows and Actions are Pending and Fail to Complete

    Posted Thu November 26, 2020 10:03 AM
    Hi John,
    Thank you. I just work around and solved it finally. It's because the certificate not trusted, then I change cafile = False in app.config file.

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    Quang Hoa Doan
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  • 4.  RE: IBM Resilient AppHost Integrations Install Successfully, however all Workflows and Actions are Pending and Fail to Complete

    Posted Thu November 26, 2020 10:10 AM
    Great Quang  glad to hear it

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    John Quirke
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  • 5.  RE: IBM Resilient AppHost Integrations Install Successfully, however all Workflows and Actions are Pending and Fail to Complete

    Posted Mon November 30, 2020 09:51 AM
    Hi,

    if you don't use certs to comunicate between Resilient and AppHost try to change cafile parameter in app.config file in app configuration to cafile=false.

    Wojciech

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    Wojciech Aleksandrowski
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  • 6.  RE: IBM Resilient AppHost Integrations Install Successfully, however all Workflows and Actions are Pending and Fail to Complete

    Posted Mon November 30, 2020 10:25 PM
    Thanks WA, I did change it

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    Quang Hoa Doan
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