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Creating a local user after enabling SAML authentication

  • 1.  Creating a local user after enabling SAML authentication

    Posted Thu June 17, 2021 09:10 AM
    Hi all,

    In order to do some tests, we would like to create a new local user with the "old fashion way" by sending an email but we recently have enabled SAML authentication.  When the email is sent, it contains a url to the saml authentication and not a personnalized url to which the user could respond and create his account with his email address.
    So my question is:  is it still possible to have "local" and "SAML" users at the same?  If so, how can you create a "local" user after SAML has been activated?

    Please note that we are using a SOAR cloud platform.  Also, in the Organization Settings, the "Require SAML Authentication" parameter is "Off".


    Pierre Dufresne

  • 2.  RE: Creating a local user after enabling SAML authentication

    Posted Fri June 18, 2021 04:37 AM
    Hi Pierre,

    You are right, once you have SAML enabled the assumption is that all users will be SAML users when inviting them through the UI. If you raise a case and ask the support team to create a local user account, the DevOps team will be happy to oblige in creating a local account. You would use the non-SAML URL to authenticate as the local users, for example,

    Be aware that the local user account must have a valid email address.

    If you at some point want to "change" the local user to that of a SAML user, then go to<alias> and once redirected to your IdP, authenticate as the local user and once the browser is redirected to SOAR, that user will now be a SAML user. Once a SAML user they remain that way unless a command is run against SOAR to remove that "flag" at which point the user can log in locally again.