Hi,
I am using the app Outbound email to add a note to an incident when I receive a mail, but is it possible to add this note as a reply to another note with the parent note id ?
And is it possible in a script without using another app, because I figured an email message type script couldn't be added to a workflow ?
I already thought about the Rest API function but I would like to do all the process in the same script or worflow...
Thanks,