IBM Security SOAR

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API Integration with BMC Remedy ITSM

  • 1.  API Integration with BMC Remedy ITSM

    Posted Wed March 17, 2021 06:16 AM
    Hi Team,

    We intend to integrate BMC Remedy ITSM platform via REST API. We want to create, read, update and delete tickets from Resilient into BMC Remedy platform.

    Is it possible to integrate Resilient with BMC via REST API ?
    If possible, how we can achieve this ?

    Thanks,

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    Akhilesh Deshmukh,
    Data Analyst, SecurityHQ
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  • 2.  RE: API Integration with BMC Remedy ITSM

    Posted Wed March 17, 2021 12:45 PM
    Ankilesh,

    You can create an app that contains multiple functions that interact with BMC Remedy ITSM via their REST API.

    More information about creating apps can be found here: App Developer Guide

    You can see some examples of apps and the code that goes into them here: IBM Resilient Community Apps github

    Let us know if you have any questions!

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    Liam Mahoney
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  • 3.  RE: API Integration with BMC Remedy ITSM

    Posted Thu March 18, 2021 08:18 AM
    Hi Akhilesh,

    We're presently working on a Remedy app to sync Incident tasks to Remedy Incidents. We expect to have that work complete next month.

    Regards,
    Mark

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    Mark Scherfling
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  • 4.  RE: API Integration with BMC Remedy ITSM

    Posted Thu March 18, 2021 10:12 AM
    Hi Mark,

    Thanks for the update. Looking forward to hear from you.

    Thanks.

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    Akhilesh Deshmukh,
    Data Analyst, SecurityHQ
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  • 5.  RE: API Integration with BMC Remedy ITSM

    Posted Tue September 07, 2021 10:18 AM
    Hi,

    I note from the Remedy APP documentation for SOAR that it states for ITMS Suite 20.x or greater is required.... Do we know if it will work with Remedy with much earlier versions of ITMS Suite? example ver 9.1 or greater... or is 20.x the only version tested?

    Steve

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    Steve Bernhardt
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  • 6.  RE: API Integration with BMC Remedy ITSM

    Posted Tue September 07, 2021 04:49 PM
    Hi Steve,

    I looked at our integration and we are using v1 of their API set. So, it's possible that older versions can work. We don't have access to v9.1, unfortunately.

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    Mark Scherfling
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