Hi Adina,
If the emails are processed by the in product email connector and the script you use with that, they will appear in the email tab on the incident they are associated with. On this tab you can download the email via the action menu on each email row. You'll need download emails permission assigned in the roles section.
These emails are attached to the incident, just not using the "attachments" tab, instead using the email tab. This is to align with our future plans to have a real inbound/outbound email view on an incident.
------------------------------
MARTIN FEENEY
IBM Resilient Product Manager
IBM Security
Galway
------------------------------
Original Message:
Sent: Mon March 30, 2020 09:29 AM
From: Adina Bodkins
Subject: Email Parsing Script - Add Email as Attachment
Hi Martin,
We are now currently in v36 so would have this ability. Are you saying that if someone sends an email to Resilient you can attach the original email as an attachment and download it? Or is this in the inbox the original email can be downloaded?
Because we are still very interested in being able to attach the original email to the ticket itself.
Thanks,
Adina
------------------------------
Adina Bodkins
Original Message:
Sent: Mon March 30, 2020 04:46 AM
From: MARTIN FEENEY
Subject: Email Parsing Script - Add Email as Attachment
Hi Achim,
We have added the ability to download the email attachment from the incident in V35.2. Depending on your use case this may be of assistance ?
------------------------------
MARTIN FEENEY
IBM Resilient Product Manager
IBM Security
Galway
Original Message:
Sent: Thu March 26, 2020 11:31 AM
From: Achim Quehenberger
Subject: Email Parsing Script - Add Email as Attachment
Hi everybody,
We face the same issue at the moment. As this post is nearly a year old I'd like to ask what is the status here?
Best,
Achim
------------------------------
Achim Quehenberger
Original Message:
Sent: Fri April 12, 2019 07:48 AM
From: PATRICK DIVILLY
Subject: Email Parsing Script - Add Email as Attachment
Hi Adina,
Unfortunately this functionality is not currently available but this is the second time it's been asked for on this forum so it is clearly something that would be useful to customers. So we will look into it.
Regards
Paddy Divilly
------------------------------
PATRICK DIVILLY
Original Message:
Sent: Thu April 11, 2019 10:44 PM
From: Adina Bodkins
Subject: Email Parsing Script - Add Email as Attachment
Hi,
We are on v32 in Resilient and using the email connector for inbound emails.
Currently the scripts are working to parse out artifacts and attachments as expected. We would like to additionally add the email itself as an attachment. Is there a way to do this from the script itself?
Thanks!
------------------------------
Adina
------------------------------