IBM Security QRadar SOAR

 View Only
Expand all | Collapse all

Creating a new ticket when a ticket is closed.

  • 1.  Creating a new ticket when a ticket is closed.

    Posted Tue June 30, 2020 06:06 AM
    Hello.

    When an incident ticket is closed, we want to automatically create a new ticket.
    Is there any way to implement such a process in script?

    Thanks

    ------------------------------
    Yoshinori Tanaka
    ------------------------------


  • 2.  RE: Creating a new ticket when a ticket is closed.

    Posted Wed July 01, 2020 08:54 AM
    This is not currently possible in an in-product script today. You'd have to build a Function to do this.

    Ben

    ------------------------------
    Ben Lurie
    ------------------------------

    Original Message