Ravi,
Thank you for the question. Currently we can create Notifications using a Task Due Date as the condition (and any other type of Date Field). The granularity at the moment is in
Days. So it is currently a limitation, as you can only send a Notification a
day Before (is within) or After (is past) the Task Due Date.
There is an Idea to allow for more granular time periods (minutes) for Date Fields used in Rules and Notifications. Please have a look at this idea, and if it meets your needs please vote on it, so we can prioritize it with our product Management Team.
In addition to a Notification, with this feature in place, you can use a Rule to create a Milestone, Note for example of the Task Due Date (SLA) breach, or of another SLA set in an Incident Field.
Resilient Idea:
Add Minute granularity Date options to Notifications/Rules https://2e4ccba981d63ef83a875dad7396c9a0.ideas.aha.io/ideas/R-I-16Edit: Correction - Changed Hours to Days
------------------------------
Brenden Glynn
CISSP, GCIH
Incident Response Business Consultant
IBM Resilient
------------------------------
Original Message:
Sent: 03-28-2019 12:59 AM
From: Fms SOC
Subject: Can we create SLA breach notification on Resilient?
Hi All,
Greetings for the day!!
I tried using Milestone option but It's (Milestone) not allowing me to do so. Giving an error that I can not put future date & Time.
My requirement is to send a notification to our management in case of SLA breach. Please suggest.
--
Thanks,
Ravi Sharma
------------------------------
--
Thanks,
Ravi Sharma
Fms SOC
------------------------------