Hi Hock Leong Lim,
A way to automate this in resilient would be to avail of the Scheduler integration:
https://exchange.xforce.ibmcloud.com/hub/extension/4917b8a4bb53c46a7c63efa4e65238e4
It is possible to write a simple rule that automatically polls the ticketing system via api calls, then using the Resilient Client to update associated incidents in an automated fashion. The scheduler then has a cron capability to run at the specified interval (4 hrs) and can be made to run conditionally on incidents that need to be updated based on this ticketing system. The specific of this need to be ironed out for your use case but it should be possible.
Kind regards,
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Sean OGorman
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Original Message:
Sent: Fri June 26, 2020 09:56 AM
From: Hock Leong Lim
Subject: Best way to poll status regularly
Hi,
I'm wondering what's the best way to poll a ticketing system regularly (4 hours apart) for ticket updates of incidents using resilient.
I'm thinking of a cron job that pulls a list of incident IDs and the corresponding ticket ID, poll the ticketing system and update resilient incidents. Is there a better way to handle this in workflow or script in resilient?
Thanks.
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Hock Leong Lim
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