It would help to understand the use case a bit more. But the only way to programatically add a custom task is by using a script with incident.addTask(). Scripts can be run by Rules or inside a Workflow started by a Rule.
Ben
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Ben Lurie
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Original Message:
Sent: Thu January 14, 2021 05:53 AM
From: Sandeep Kothapalli
Subject: Adding task without using rules and user tasks
Hi All,
Can I know is there a possible way on how to add task through workflow to an incident without using rules and user tasks?
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Sandeep Kothapalli
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