We have come across a use case where we need to execute a workflow to add enrichment data back to our incidents.
Our desired end state is:
If custom_inc_field changes and contains value:
run workflow on all artifacts of user_account type.
The issue we are running in to, seems to stem from the object type binding of the rules/workflows. The rule would need to be an incident object type, and there is no apparent way to access artifact values from a subsequent workflow with object_type=incident.
Is there a way to get the artifact values via preprocessing scripts or alternative method?
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Frank Lacey
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