IBM Security SOAR

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ServiceNow SOAR Integration

  • 1.  ServiceNow SOAR Integration

    Posted Mon June 14, 2021 09:53 AM
    Hello,

    I have used Custom Description and Custom Short Description to be populated on Service Now Ticket while creating Ticket from Resilient Incident. But this new Custom short description is not getting reflected on the "name" (API Access Name - sn_records_dt_name) field of the Service Now Data table that is available on Resilient incident.

    In the backend, how exactly data is populated in the Service Now Data table that is available on Resilient Incidents.

    Kindly assist me to understand better, so that I will be able to have the custom value reflected on Resilient.


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    Anu CN
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  • 2.  RE: ServiceNow SOAR Integration

    Posted Tue June 15, 2021 10:38 AM
    Hi Anu,

    Thank you for reaching out to the community.

    For the Name in the Data Table it uses the name of the Incident at the time the Workflow was started. We understand what you are trying to achieve but with the current way this App is architected, currently this is not possible.

    We will address this in a future release of the App.

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    Shane Curtin
    Apps Engineer - IBM Security SOAR
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