IBM Security SOAR

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New users struck on the loading page during their first login

  • 1.  New users struck on the loading page during their first login

    Posted Wed December 16, 2020 04:34 PM
    In the our resilient v 35 platform, current users are able to access the platform without any issues. However new users after login they get struck on the loading page.

    I tried with both local and LDAP accounts, both have the same issue, logs shows authentication is successful.

    Any one have faced this before ?




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    Sathish Ramalingam
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  • 2.  RE: New users struck on the loading page during their first login

    Posted Mon January 25, 2021 09:47 AM
    Same, and I don't know what is the reason

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    Dan Golfy
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  • 3.  RE: New users struck on the loading page during their first login

    Posted Tue January 26, 2021 11:41 PM
    Manage to fix this by re indexing the Elasticsearch.

    • Before you stop IBM Resilient run sudo resutil configset -key elastic_server.init_schema -bvalue true. This will, on restart, initiate a reindex of all your data
    • Stop IBM Resilient by running sudo systemctl stop resilient
    • Stop Elasticsearch by running sudo systemctl stop elasticsearch
    • Start IBM Resilient and Elasticsearch by running sudo systemctl start resilient
    Elasticsearch index corruption in IBM Resilient caused by an OutOfMemoryError

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    Sathish Ramalingam
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