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Invoke note editor with an action

  • 1.  Invoke note editor with an action

    Posted Thu January 30, 2020 07:41 AM
    Hello,

    Im trying to invoke a note editor with an action. For example, when I reply some notes on the incidents, it appears the editor. How can i invoke that with an action (script, workflow....)?

    Thank you


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    Aitor Vivanco Sata Cruz
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  • 2.  RE: Invoke note editor with an action

    Posted Thu January 30, 2020 02:12 PM
    Hi Aitor,

    I'm trying to understand what you are asking?

    Are you asking about Rule activity fields? On the Rules tab you can create a rule.  At the bottom of the
    page you can hit Show Activity Fields and hit Add Field and create a text area with "Rich Text" set to "Yes".
    When your rule is activated, a pop-up will appear with a text editor like above and the user can enter text
    which can be passed to a workflow using the rule.properties.your_textarea_field.content in the
    pre-processor script.

    Let me know if this helps or you are you looking for something else?


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    AnnMarie Norcross
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