Global Security Forum

I have a customer where we recently created a new security policy due to changes in their requirements.  We made the policy change individually on each device from the MaaS dashboard.  We ensured the devices were connected to a network and confirmed the device was actively reporting in MaaS. After refreshing the window in the MaaS dashboard for the actual device,  the new policy was listed.  After several minutes, when looking at the device inventory screen, the name of the policy had reverted to the original policy prior to our change.  This behavior repeated for all devices we applied the policy change to.

Any ideas why this is happening?

Stay Healthy!

Mitch Lauer

connecTel  Wireless  

159 Perry Highway, Suite 200

Pittsburgh, PA 15229

216-970-6981 | Cell

412-339-5775 | Help Desk

412-339-5765 | Direct Dial

I have a customer where we recently created a new security policy due to changes in their requirements.  We made the policy change individually on each device from the MaaS dashboard.  We ensured the devices were connected to a network and confirmed the device was actively reporting in MaaS. After refreshing the window in the MaaS dashboard for the actual device,  the new policy was listed.  After several minutes, when looking at the device inventory screen, the name of the policy had reverted to the original policy prior to our change.  This behavior repeated for all devices we applied the policy change to.

Any ideas why this is happening?

Stay Healthy!

Mitch Lauer

connecTel  Wireless  

159 Perry Highway, Suite 200

Pittsburgh, PA 15229

216-970-6981 | Cell

412-339-5775 | Help Desk

412-339-5765 | Direct Dial

I have a customer where we recently created a new security policy due to changes in their requirements.  We made the policy change individually on each device from the MaaS dashboard.  We ensured the devices were connected to a network and confirmed the device was actively reporting in MaaS. After refreshing the window in the MaaS dashboard for the actual device,  the new policy was listed.  After several minutes, when looking at the device inventory screen, the name of the policy had reverted to the original policy prior to our change.  This behavior repeated for all devices we applied the policy change to.

Any ideas why this is happening?

Stay Healthy!

Mitch Lauer

connecTel  Wireless  

159 Perry Highway, Suite 200

Pittsburgh, PA 15229

216-970-6981 | Cell

412-339-5775 | Help Desk

412-339-5765 | Direct Dial

Still no luck.

Well I tried changing the policy for the specific user group these devices are assigned to with no luck.

I then created a new user group with the appropriate policy and then added users, with no luck.  The policy change occurred but reverted back a few minutes later.

Stay Healthy!

Mitch Lauer

connecTel  Wireless  

159 Perry Highway, Suite 200

Pittsburgh, PA 15229

216-970-6981 | Cell

412-339-5775 | Help Desk

412-339-5765 | Direct Dial

I have a customer where we recently created a new security policy due to changes in their requirements.  We made the policy change individually on each device from the MaaS dashboard.  We ensured the devices were connected to a network and confirmed the device was actively reporting in MaaS. After refreshing the window in the MaaS dashboard for the actual device,  the new policy was listed.  After several minutes, when looking at the device inventory screen, the name of the policy had reverted to the original policy prior to our change.  This behavior repeated for all devices we applied the policy change to.

Any ideas why this is happening?

Stay Healthy!

Mitch Lauer

connecTel  Wireless  

159 Perry Highway, Suite 200

Pittsburgh, PA 15229

216-970-6981 | Cell

412-339-5775 | Help Desk

412-339-5765 | Direct Dial

I have a customer where we recently created a new security policy due to changes in their requirements.  We made the policy change individually on each device from the MaaS dashboard.  We ensured the devices were connected to a network and confirmed the device was actively reporting in MaaS. After refreshing the window in the MaaS dashboard for the actual device,  the new policy was listed.  After several minutes, when looking at the device inventory screen, the name of the policy had reverted to the original policy prior to our change.  This behavior repeated for all devices we applied the policy change to.

Any ideas why this is happening?

Stay Healthy!

Mitch Lauer

connecTel  Wireless  

159 Perry Highway, Suite 200

Pittsburgh, PA 15229

216-970-6981 | Cell

412-339-5775 | Help Desk

412-339-5765 | Direct Dial