Thanks for sharing, Wendy! I'm sure the User Group hosted some great discussions.
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Christine Arnold
Customer Marketing & Community Manager
IBM Security
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Original Message:
Sent: Wed June 02, 2021 09:07 AM
From: Wendy Batten
Subject: IBM Security India User Group Webinar June 3rd: Partnering with IBM QRadar Support- Enhance your Customer experience
Our IBM India Security User Group is hosting an upcoming webinar: Partnering with IBM QRadar Support- Enhance your Customer experience.
Details below:
03rd June 2021, Thursday 3:00 PM to 4:00 PM (IST)
Agenda :
- Introduction to IBM Threat Management Support
- Typical Ticket Workflow
- Engaging Support
- Severity-1 and System Down Issue Handling
- Channels to Reach Out to Us
- Tips to Aid Faster Resolution of Issues
- Escalations and Critical Situations
- Accelerated Value Program
- Areas Out of Our Scope
- Staying Informed
- Request For Enhancements
- IBM Security Community
- Product Education
Learn more about our local India Community and register for the event here.
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Wendy Batten
Community Manager
IBM Security
wjbatten@us.ibm.com
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