Thank you both for the information - we have seen intermittent reports of this and (absent any official statement from Samsung) our internal consensus is that it's one of two issues:
1) The most likely culprit, since we're seeing multiple reports, is something on the device OS/Firmware side. It was brought to my attention that this happened in the past and required updates from Samsung.
2) Another potential cause is used/recycled/resold devices that were once rooted. I have been informed that Samsung works in some sort of failsafe, and, if a device has been rooted, it will "break" certain workflows, including Android Enterprise, even if the device is factory serviced and restored to a "like new" condition.
We are not able to reproduce on our own internal devices, otherwise I wouldn't ask this, but would one of you be able to get dumpstate logs from an impacted device so that we can open a formal case with Samsung, and maybe get some sort of timeline for a fix if this is a known issue? You can email them directly to me.
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Matt Shaver
System Architect
IBM
mshaver@us.ibm.com------------------------------
Original Message:
Sent: Fri October 30, 2020 10:57 PM
From: Lee Riemer
Subject: Unable to Configure MaaS360 work profile in New Samsung Tablet A7
I have the exact same issue. Even tried other DPC identifiers (afw#setup, afw#memdm, etc...) and all have the same issue. This makes me think it's not necessarily a Maas360 issue. However, is there a workaround? Is this a known issue?
Here's another thread about it: https://r2.community.samsung.com/t5/Tech-Talk/Company-Intune-work-profile-not-getting-created-since-Last/td-p/4265248
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Lee Riemer
Original Message:
Sent: Fri October 30, 2020 10:45 AM
From: NILAY DE
Subject: Unable to Configure MaaS360 work profile in New Samsung Tablet A7
Hello -
I purchased a new Samsung Galaxy Tab A7 today.
Settings -
Android 10
Samsung One UI 2.5
Knox Security
I have installed MaaS360, and configured it as per the steps provided in our W3 website.
When it came to set up the work profile, it is throwing the below message -
"Can't create work profile
The security policy prevents the creation of a work profile because a custom OS has been installed on this device."
Thank You
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NILAY DE
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