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Hi! Please indicate me where, in the official documentation of maas360, is indication of response time according severity. Thanks in advance!
You can find product specific support details at https://www.ibm.com/support/pages/node/6415965. MaaS360 will be available in the dropdown.
Thanks Norton, I accessed the information available in the dropdown but I did not find the specific information/table of response time based on ticket severity. Customer is looking for this specific info. Thanks in advance.