IBM Security MaaS360

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  • 1.  iOS enrollment issue

    IBM Champion
    Posted Fri January 17, 2020 01:41 PM

    We have previously enrolled iPhones with no issue for one of our customers with portal id: 30082854.  Their APN is current. We have enabled enrollments for iPhone, iPad, iPod, Android and windows in "Settings".  All users are local users with local enrollment. 

     

    However today when we attempted to do a local user enrollment for an iPhone 11 running o/s 13 we had issues. We sent the enrollment URL via text, the user clicked the enrollment URL, and saw this message:

    "According to your Corporate policy, only the following Device Types can enroll and access Corporate resources: iPhone,iPad,iPod,Android,Windows Phone.

    Contact your Help Desk for more information."

     

    If it helps when I look at "enrollments" in Maas and then the drop down "other enrollments" the only items I see are Apple Configurator, Knox Mobile Enrollments, Bulk Add, Windows OOBE and CMT co-existence.  It almost appears some items are missing!

     

     

     

    Mitch Lauer

    connecTel  Wireless  

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     



  • 2.  RE: iOS enrollment issue

    Posted Fri January 17, 2020 02:52 PM
    Hi Mitch - could you humor me and enable MacOS management in that portal and let me know if the device then enrolls successfully?  If that ends up working, reach out to me via email and we'll get a dev ticket going.

    ------------------------------
    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
    ------------------------------



  • 3.  RE: iOS enrollment issue

    IBM Champion
    Posted Fri January 17, 2020 02:56 PM

    Okay I will enable the MAC OS and then try to reach the end user to attempt this again.

     

     

     

    Mitch Lauer

    connecTel  Wireless  

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial