IBM Security MaaS360

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  • 1.  Windows 10 Pro Devices Appear as Pending for Weeks after Enrollment

    Posted Tue November 12, 2019 05:49 PM
    A month ago, there was a widespread issue that affected Windows 10 Pro enrollments. The most obvious symptom was that the MaaS app never installed on the computer. I've been seeing this issue since July for a dozen computers and I continue to see the problem today. I've had a support incident open for nearly 90 days. Has anyone else experienced this issue with Windows 10 Pro enrollments?

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    Niki Milligan
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  • 2.  RE: Windows 10 Pro Devices Appear as Pending for Weeks after Enrollment

    Posted Wed November 13, 2019 08:46 AM
    The support team will initiate a call with the engineering team for further investigation of the issue.

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    Deepti Swain
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    Original Message


  • 3.  RE: Windows 10 Pro Devices Appear as Pending for Weeks after Enrollment

    Posted Wed November 13, 2019 09:16 AM
    MaaS360 management on Windows 10 is not dependent on an application.  Can you give me a little more detail about what you are experiencing?  If this would require sharing sensitive information, please feel free to reach out to me via email.

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    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
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    Original Message


  • 4.  RE: Windows 10 Pro Devices Appear as Pending for Weeks after Enrollment

    Posted Wed November 13, 2019 09:23 AM
    I never said that it was dependent on an application. I've had a case open for over 90 days. I will forward th​e details of that case, privately.

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    Niki Milligan
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    Original Message