Classic dumb error, which I'm not sure was down to a failure to see the necessary policy options, or the fact that they weren't available when the policy was first set up some years ago.
Anyway, I have in front of me some iPads that have been returned from the field. They are under MDM, enrolled via DEP, but the users were allowed to change the passcodes.
Inevitably, some of them have.
The iPads aren't connecting to WiFi until you sign in, and no-one can sign in because nobody knows the passcode. The units are WiFi only, no SIM.
Because they're under MDM the old trick of hooking them up to iTunes via USB and doing a factory reset doesn't work - we have all of the original AppleIDs, which were kept confidential, so in were it not for the MDM issue this would be feasible.
I've run out of ideas, and don't really want to consign a handful of iPads to the dustbin just because of a bit of stupidity.
Is there any way to do an admin override or some kind for Maas, via USB?
(And yes - current policies for issued devices do prevent the end user changing the passcode!)
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Pete Croft
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