IBM Security MaaS360

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  • 1.  Gateway Timeout

    Posted Thu September 09, 2021 12:43 PM
    I cannot add any devices to the MDM today.  I actually had to remove a few phones just so people can get back to work.  Has anyone else been experiencing this today?

    Gateway Timeout
    The proxy server did not receive a timely response from the upstream server.
    Reference #1.36ef2e17.1631205377.19f592c7

    I have not made any changes on our end.  I just cannot authenticate any devices anymore.​

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    Joseph Hays
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  • 2.  RE: Gateway Timeout

    Posted Fri September 10, 2021 09:54 AM
    This has now changed to Unexpected Error occurred while authenticating.  Please try again or contact your Administrator.

    Again, I have made no changes on my end and I am still unable to put out any new devices due to not being able to enroll them.

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    Joseph Hays
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    Original Message


  • 3.  RE: Gateway Timeout

    IBM Champion
    Posted Fri September 10, 2021 10:02 AM

    You may have a licensing issue.  Check with your MSP/DISTRO/IBM

     

    Thanks,

     

    Mitch Lauer

    connecTel  Wireless  

               

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell-US

    416-206-2438 | Cell-Canada

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     




    Original Message


  • 4.  RE: Gateway Timeout

    Posted Tue September 14, 2021 05:02 AM
    Hi Joseph
    I'm just back from annual leave and seeing this now. I suggest you contact our Support team to raise a ticket for investigation. 
    Typically this error would suggest a network problem but there is a wider context regarding your portal, potential licence limits and so on that might have an impact. 
    Best

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    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
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    Original Message