IBM Security MaaS360

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  • 1.  What is left behind on a Windows computer after control is removed?

    Posted Thu June 11, 2020 11:07 AM
    What happens with Remove Control on a Windows computer, exactly? Is anything MaaS360-related left behind on the computer? Does using the Remove Control action uninstall MaaS360 on a Windows computer?

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    Niki Milligan
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  • 2.  RE: What is left behind on a Windows computer after control is removed?

    Posted Thu June 11, 2020 11:41 AM

    Hi Niki,

    It depends on the enrollment used

    If the enrollment is using our agent only (Windows 7,8,10) then there will be artifacts left behind, most of which can be removed by uninstalling MaaS360 in the system preferences.

    If the enrollment is using the embedded MDM features (Windows 10 only) then all the MaaS360 information should be deleted on control removal, unless a specific app distribution is explicitly marked to leave the app on the device even if control is removed.



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    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
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    Original Message


  • 3.  RE: What is left behind on a Windows computer after control is removed?

    Posted Thu June 11, 2020 01:59 PM
    Thank you!
    I am dealing with Windows 7, for now. These machines are personally-owned. Would it be better to simply instruct users to use Add/Remove programs or is there some greater benefit to using Remove Control from the MaaS360 admin portal?

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    Niki Milligan
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    Original Message


  • 4.  RE: What is left behind on a Windows computer after control is removed?

    Posted Thu June 11, 2020 03:06 PM
    I always suggest removing control from the portal just so the portal device record properly notes that it is no longer enrolled.  Oftentimes if the user removes MaaS360 before this action, the portal won't recognize it is no longer enrolled, and the device record will remain as a billable device.

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    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
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    Original Message


  • 5.  RE: What is left behind on a Windows computer after control is removed?

    Posted Tue June 16, 2020 09:55 AM
    What steps should I take in the MaaS360 Admin portal to make a Windows compute​r inactive and prevent the device record from remaining as a billable device? I have personally-owned computers where the owners have disposed of the computers but MaaS360 was not removed prior to the computers' disposal.

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    Niki Milligan
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    Original Message


  • 6.  RE: What is left behind on a Windows computer after control is removed?

    Posted Tue June 16, 2020 12:02 PM

    Hi Niki,

    I would first issue the remove control action (just as a precaution) then simply issue a "Hide" action to the device record.  That will remove it from the inventory count.



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    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
    ------------------------------

    Original Message