IBM Security MaaS360

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Secure mail shortcuts not working

  • 1.  Secure mail shortcuts not working

    Posted Mon November 18, 2019 11:34 AM
    Hi all,
    We create shortcuts from the Maas360 Secure container so that users are able to access their Maas360 Email, Contacts, Calendars on their IOS home screen instead of getting everything directly through the blue Maas360 icon. For some reason, this functionality seems to have stopped working for us after IOS 13 was introduced. It seems that now, the shortcuts work fine once, but when minimized and reopened within IOS, we get a blank screen. If we end the app task it works 1x again before we get that blank screen again. So for now, we need to access the Maas360 container directly to access any of our Maas360 email, calendar, etc. Has anyone encountered a situation similar to ours? We tried reaching out to Maas360 but one rep said it was a problem with IOS and that we need to reach out to Apple for this.

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    Peter
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