Hi Brian
Matt has left the company.
The Dialer app is the 'phone app' which has a different app ID for each manufacturer.
If you look at the options below both should provide you with an opportunity to retrieve the app ID for the manufacturer used.
- Go into the phone, Setttings, Apps, locate app ID with Dialer in it
- From a device in the MaaS360 portal, go to Summary > Apps Installed and see if the Dialer app is listed.
Once you have located the Dialer app you should be able to add this to the allow-listed apps in
foreground (not background) in the Kiosk /COSU policy.
As the kiosk has to 'recompile' please allow for a few minutes for this to happen once the updated policy 'hits' the device or alternatively you could exit kiosk and restart.
Best
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Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland
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Original Message:
Sent: Mon March 29, 2021 02:27 PM
From: Brian Behling
Subject: Phone call in kiosk mode in Maas360
HI Matt I am well short of being even a novice app developer or programmer and I am having an issue with the Kiosk Mode of MaaS360 not showing phone icons to make a call. This is an essential function needed by our client. The policies and setup we currently have has worked and does work with the Kyocera phones the client currently has but is not working with the Samsung Galaxy XCover Pro phones I am trying to setup. The phones are enrolled and the Kiosk Mode launches without a problem and displays the TrackTik software the client needs. It is only having the phone app available that is the issue.
I am having a difficult time trying to find a how to do this within the MaaS360 information, help screens, or in the library information one of the tech support guys sent me this morning.
Any assistance you might be able to provide would be appreciated.
Brian Behling
VCS Technologies
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Brian Behling
Original Message:
Sent: Thu July 02, 2020 01:37 PM
From: Matt Shaver
Subject: Phone call in kiosk mode in Maas360
Hi Pascal,
Which app IDs are you whitelisting for the phone services? We use checkboxes in the portal for some Google native apps, but oftentimes OEMs such as Samsung replace those with their own versions. We may need to update policy to reflect that.
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Matt Shaver
System Architect
IBM
mshaver@us.ibm.com
Original Message:
Sent: Wed July 01, 2020 08:59 AM
From: Pascal Wasieczko
Subject: Phone call in kiosk mode in Maas360
Good afternoon everyone,
I have a lot of tablet samsung galaxy TAB A who are in kiosk mode with all internal applications.
All works fine.
But now I need to add some galaxy A50 smartphone with the same kiosk mode with internal apps but in addition they need to use the phone application .
What is the best way to do that ?
I saw it's possible to whitelist the phone & contacts application to be visible in kiosk mode but not working for me ....
Any idea or suggestions ?
Thanks in advance.
Have a nice day.
Pascal.
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Pascal Wasieczko
Senior Systems Administrator Specialist
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