Thanks Mitch. I believe I was able to find the T&C and accept them but I may be missing something. Yesterday during troubleshooting I just logged off business manager and when I logged back on the T&C prompt popped right up for me and I accepted it, unless there is another hidden option somewhere. After accepting that, the DEP token and T&C validity warning disappeared from the Maas Portal. However, devices being added are still failing the authentication during on boarding. I am most likely going to disable authentication temporarily so I can get devices out the door. Still looking for the actual solution.
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Joseph Hays
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Original Message:
Sent: Wed June 17, 2020 08:56 AM
From: Mitch Lauer
Subject: Active Directory Authentication stopped working
This may help. Apparently Apple updated the T's and C's effective the 16th and a number of my customers cannot find the area to accept the changes, in Apple Business Manager. Has anyone else found the place to accept the new T's and C's?
Stay Healthy!
Mitch Lauer
connecTel Wireless
159 Perry Highway, Suite 200
Pittsburgh, PA 15229
216-970-6981 | Cell
412-339-5775 | Help Desk
412-339-5765 | Direct Dial
Original Message:
Sent: 6/16/2020 3:01:00 PM
From: Joseph Hays
Subject: RE: Active Directory Authentication stopped working
Account Number sent via email. I am adding the additional details here for the benefit of others.
I have started to think it may be related to Apple's DEP connection, although I am not certain why that would affect the Active Directory Authentication. The DEP connection does seem slow today bringing over freshly added devices (the ones I have been testing were added yesterday and last week). I did notice an error in the MDM earlier stating that the DEP token and T&C validity has expired. However, the Token was updated about a month ago ahead of expiration. IT expires in roughly 1 year. When logging on, I did have to accept new terms of agreement from Apple. I double checked all token aspects and they are not expired and checking in as expected.
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Joseph Hays
Original Message:
Sent: Tue June 16, 2020 02:42 PM
From: Matt Shaver
Subject: Active Directory Authentication stopped working
I don't believe this is related to the CE tool but rather to our back end communications with Apple. Would you mind sending me your account number via email - mshaver@us.ibm.com
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Matt Shaver
System Architect
IBM
mshaver@us.ibm.com
Original Message:
Sent: Tue June 16, 2020 02:13 PM
From: Joseph Hays
Subject: Active Directory Authentication stopped working
I have also uninstalled and reinstalled the cloud extender with no luck. Will be installing on a different server now. I believe this issue is on IBM's side but support is lacking.
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Joseph Hays
Original Message:
Sent: Tue June 16, 2020 12:43 PM
From: Joseph Hays
Subject: Active Directory Authentication stopped working
Last Sync time is 06/16/2020 12:39 EDT
Although, I added a phone to DEP today that doesn't seem to have made it over yet.
The accounts and credentials I am using to test have been in the system for at least a week I would say and show up in the maas portal. My personal credentials have been linked to the server for probably over 2 years at this point and still fail.
I have also updated the admin credentials on the cloud extender and even rebooted the server that hosts it. Credentials still failing when adding a new device, although the credential test from both the cloud server and maas cloud extender page both pass.
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Joseph Hays
Original Message:
Sent: Tue June 16, 2020 12:21 PM
From: Matt Shaver
Subject: Active Directory Authentication stopped working
I used the incorrect language there - apologies
I'm looking for the last sync time as outlined in the attached screenshot.
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Matt Shaver
System Architect
IBM
mshaver@us.ibm.com
Original Message:
Sent: Tue June 16, 2020 12:07 PM
From: Joseph Hays
Subject: Active Directory Authentication stopped working
Token was updated on 5.15.2020.
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Joseph Hays
Original Message:
Sent: Tue June 16, 2020 12:00 PM
From: Matt Shaver
Subject: Active Directory Authentication stopped working
Hi Joseph,
On the MaaS360 page with the DEP tokens listed - has the token the device belongs to updated pretty recently (within the last couple of hours or so)?
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Matt Shaver
System Architect
IBM
mshaver@us.ibm.com
Original Message:
Sent: Tue June 16, 2020 11:33 AM
From: Joseph Hays
Subject: Active Directory Authentication stopped working
Getting error (BYCloudConfigRetreiveProfileFromWebErrorDomain error -1.) when adding a new DEP device.
Cloud extender configured properly. Cloud extender Authentication Test completes successfully. However, when adding a new device, authentication fails and throws the above error.
We have made no recent changes but I am currently stuck being unable to add new devices.
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Joseph Hays
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