IBM Security MaaS360

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Configure Cloud Extender to use email address for AD authentication

  • 1.  Configure Cloud Extender to use email address for AD authentication

    Posted Wed December 23, 2020 10:40 AM

    We have CE 2.103.100.8 running on domain-joined Windows Server 2016 Datacenter. Authentication with sAMAccountName works fine from both CE and the MaaS360 portal. However, everyone one uses email to authenticate with most platforms (e.g. computer, M365, MFA, VoIP, NAC, etc). We need to have the same experience here, especially being this is one of the first things a user would do when they onboard, replace a device, etc.

    How do we configure CE to acknowledge a different AD attribute as the username? We have tried adjusting mandatory and optional attributes, even the search attribute. We have not found a combination that works.



  • 2.  RE: Configure Cloud Extender to use email address for AD authentication

    Posted Mon December 28, 2020 07:18 PM

    Can anyone help here? If authenticating with email address is not possible, I need to know so we can shop for a different solution.



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    Eric Schubert
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  • 3.  RE: Configure Cloud Extender to use email address for AD authentication

    Posted Tue December 29, 2020 11:28 AM

    Hi Eric,

    If you navigate to Setup>>Settings you should be able to flip the enrollment property from username to email.  If you do not see this option, please contact our support team and they can enable it for you.



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    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
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