Matt, excellent feedback. Mitch thanks for sharing.
Richard
"Be Safe, Be Secure, Think Healthy"
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Richard Gray
Director of Business Development
Contronex, Inc.
Naples FL
1-239-649-7836 ext. 150
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Original Message:
Sent: Mon June 29, 2020 08:32 AM
From: Mitch Lauer
Subject: Compliance notifications inconsistent when users remove control
Thanks for the best practices. This helps a lot.
Stay Healthy!
Mitch Lauer
connecTel Wireless
159 Perry Highway, Suite 200
Pittsburgh, PA 15229
216-970-6981 | Cell
412-339-5775 | Help Desk
412-339-5765 | Direct Dial
Original Message:
Sent: 6/26/2020 1:59:00 PM
From: Matt Shaver
Subject: RE: Compliance notifications inconsistent when users remove control
Hi Mitch,
The most likely culprit is device resets or lack of network connectivity. If control is removed by deleting the profile or similar action, the device is able to report back that it is no longer managed.
In some scenarios, when a device is factory reset, or if it doesn't have proper network coverage when control is removed by the user, it is unable to report the status back to us, which can result in aging device records, rather than a "User Removed Control" status. It's usually suggested that they have a report or a group that looks for devices that haven't reported in to MaaS360 in 'X' amount of days (5-7 is usually a good starting point).
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Matt Shaver
System Architect
IBM
mshaver@us.ibm.com
Original Message:
Sent: Thu June 25, 2020 04:18 PM
From: Mitch Lauer
Subject: Compliance notifications inconsistent when users remove control
We have a client who has installed supervisor mode on his iPhones using the Configurator rather than ABM/DEP.
He is experiencing issues where there is inconsistency in notifications being sent to admins when users enrolled in MaaS remove control at the device level. Sometimes the notifications are received and sometimes they are not.
Any thoughts on this and does anyone think using the Configurator may be part of the issue?
Mitch Lauer
connecTel Wireless