IBM Security MaaS360

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Issue with the installation of the Exchange account on an iPhone XS using 2FA.

  • 1.  Issue with the installation of the Exchange account on an iPhone XS using 2FA.

    IBM Champion
    Posted Fri June 25, 2021 08:19 AM

    We have a situation with an enrollment problem with a single iPhone XS.  We have successfully enrolled many other iPhones with no issue.  IN this case, the user also has 2FA for his Exchange account.  We have attempted several enrollments with no joy.  Effectively this device will install MaaS correctly and complete all necessary facets of the actual MaaS enrollment process.  The phone will prompt for an Exchange passcode, user enters the info and is prompted for a special 2FA password.  Eventually the related email, address book and calendar sync but not completely. 

    Removing control seems to be the issue as well,  After removing control, the Exchange profile remains on the device and we are unable to delete it.  The device requires a full DFU uninstall and then a complete re-activation of the device.

     

    Thanks,

     

    Mitch Lauer

    connecTel  Wireless  

               

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

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