Hi Matt,
This is for the MaaS360 email application.
The only thing we can think of is that as we use the Microsoft Authenticator app to get our code, the app has been updated with a double lock on it now. So when you launch the Authenticator app, you had to unlock again. I'm wonder if that is inteferring.
On iOS 13.5.1/13.6
Authenticator app 6.4.22
MaaS360 3.99.597
Regards
Martin
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Martin Godfrey
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Original Message:
Sent: Tue August 25, 2020 02:48 PM
From: Matt Shaver
Subject: Microsoft 2FA Password Loop
Hi Martin - is this in reference to the native iOS mail app or a 3rd party mail agent (such as Outlook)?
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Matt Shaver
System Architect
IBM
mshaver@us.ibm.com
Original Message:
Sent: Tue August 25, 2020 04:00 AM
From: Martin Godfrey
Subject: Microsoft 2FA Password Loop
Recently our Microsoft Office 365 users who have 2FA enabled on their Microsoft account are experience a password loop. When you go to the Email application within the iOS device (iOS 13.6) they are asked for their password. They enter their password, they are then asked for the 2FA code, they enter their code and then it goes back to the password dialog box. It had been working fine up until then. We also use ADFS for authentication of the password with our AD environment. We have checked our policies and all look fine. Any other suggestions?
Many thanks
Martin Godfrey
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Martin Godfrey
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