IBM Security MaaS360

 View Only
  • 1.  Notification view/edit disabled on Android Enterprise

    Posted Mon February 03, 2020 09:55 AM
    Hi,

    We've recently started managing our android devices in Device Owner mode, and a security policy has been created with all the requirements that we need. However, I'm having an issue with Notifications.

    When a device is enrolled and the policy applied, a user cannot get into any notification settings at all to view/modify. I've searched and searched for where this is locked down in the security policy but it appears not to be. Does anyone know the specific setting that disables end users from changing notification settings?

    Thanks

    ------------------------------
    Sys G
    ------------------------------


  • 2.  RE: Notification view/edit disabled on Android Enterprise

    Posted Tue February 04, 2020 10:18 PM

    Hi Sys G,

    Can you give me a little more information about the device type?  Same behavior on all devices if there are a variety?

    Have you verified that settings changes are allowed?  Is it all app notification settings blocked off or just a particular feature (such as keyguard notifications)?



    ------------------------------
    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
    ------------------------------



  • 3.  RE: Notification view/edit disabled on Android Enterprise

    Posted Mon February 10, 2020 06:03 AM
    Edited by Sys G Mon February 10, 2020 06:05 AM
    Hi Matt,

    All our devices are the same (Huawei Honor 9 Lite). I'm not sure what you mean by is setting changes allowed? The only thing I can find that references setting changes apply to Samsung devices only, i.e. "Allow Setting changes (DO with KNOX (Safe 2.0))".

    It's not that apps don't notify, they do. But end users are unable to change any setting what-so-ever to do with notifications it comes up with a "Setting Disabled" message, which is the text I've entered into the setting "Custom Message if a setting is disabled" field.

    So in short, I'm not sure why notifications are a setting that is disabled as there is no way to control it via policy? At least non-Samsung devices anyway.

    Thanks

    ------------------------------
    Sys G
    ------------------------------



  • 4.  RE: Notification view/edit disabled on Android Enterprise

    Posted Thu February 13, 2020 09:36 PM
    Would you mind sending me a private message or an email - I need to do a little more research that would require I gather some sensitive information, such as your account number, and it's best not to post those details here.

    ------------------------------
    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
    ------------------------------