IBM Security MaaS360

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  • 1.  Apple VPP apps not updating on devices

    IBM Champion
    Posted Mon January 04, 2021 01:46 PM

    We are seeing an issue where distributed Apple apps (VPP) have the updated version in the app catalogue in the MaaS dashboard, but the devices are not updating the app.  Any ideas?

     

     

    Mitch Lauer

    connecTel  Wireless  

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     



  • 2.  RE: Apple VPP apps not updating on devices

    Posted Mon January 04, 2021 02:10 PM

    Hi Mitch,

    Are both manual and automatic updates failing?



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    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
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  • 3.  RE: Apple VPP apps not updating on devices

    Posted Tue January 05, 2021 06:49 AM
    Edited by Alex Bulmash Tue January 05, 2021 06:52 AM
    I just looked and saw that our VPP license has not updated since 12/22/20 4:28 PM EST. This seems to occur every few months between IBM and Apple VPP. Last time this occurred was mid-November.

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    Alex Bulmash
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  • 4.  RE: Apple VPP apps not updating on devices

    IBM Champion
    Posted Tue January 05, 2021 07:38 AM

    What is really strange is that the app catalogue in the MaaS dashboard shows the correct version of the app.  The device is not updating. 

     

    Thanks!

    Mitch